The Punjab and Sind Bank has announced an important recruitment opportunity for the position of Internal Ombudsman under the Punjab and Sind Bank Internal Ombudsman Recruitment 2025. This is a significant role that offers the opportunity to contribute to the bank’s operations in a regulatory and advisory capacity. The recruitment for this role is available to eligible candidates who meet specific criteria related to experience, qualifications, and age. The application process for this recruitment is conducted offline. Interested candidates are encouraged to read the full notification before applying to ensure they meet all the eligibility requirements and understand the process thoroughly.
Punjab and Sind Bank Overview
Punjab and Sind Bank is one of the prominent public sector banks in India, headquartered in New Delhi. It has a strong presence across the country with various banking products and services offered to both individual and corporate clients. The bank aims to strengthen its administrative and operational structure by recruiting qualified professionals for various important roles. The Internal Ombudsman is one such key position within the bank that plays a crucial role in overseeing internal disputes and providing resolutions for issues related to customer complaints.
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Vacancy Details :
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Post Name: Internal Ombudsman
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Total Vacancies: 01
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Location: Punjab and Sind Bank branches (specific location details can be found in the official notification)
The Internal Ombudsman will be responsible for ensuring that complaints and disputes are handled effectively within the bank. This position is critical for maintaining transparency and upholding the standards of customer satisfaction.
Eligibility Criteria & Educational Qualification :
The eligibility criteria for the position of Internal Ombudsman are based on specific professional qualifications and experience. Below are the key eligibility requirements:
1. Age Limit:
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Maximum Age: Candidates should not be older than 67 years as of the last date of application.
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Age Relaxation: As per the rules set by the bank, relaxation in the age limit will be provided for candidates belonging to specific reserved categories.
2. Qualification and Experience:
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Candidates must be retired or serving officers of a rank equivalent to a General Manager from another bank, Financial Sector Regulatory Body, NBSP (Non-Banking Financial Companies), or CIC (Credit Information Companies).
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Candidates should not have previously been employed or currently employed with Punjab and Sind Bank or its related parties. This ensures impartiality and objectivity in handling complaints and resolving issues within the bank.
3. Professional Background:
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Ideal candidates will have significant experience in banking and financial services, especially in ombudsman-related roles or positions where dispute resolution is key. The role requires knowledge of internal banking processes and regulations.
Job Description and Responsibilities
The Internal Ombudsman will have the following core responsibilities:
- Resolution of Complaints: The Ombudsman will be responsible for resolving customer complaints in a fair and timely manner. This includes reviewing grievances related to various banking services and ensuring compliance with regulatory standards.
- Liaisoning: The Internal Ombudsman will work closely with other senior officials within the bank and regulatory bodies to ensure that complaint handling mechanisms are robust and transparent.
- Advisory Role: The Ombudsman will provide advice on policies and procedures related to dispute resolution and customer grievance management.
- Reports and Documentation: The role requires thorough documentation and reporting of complaints, resolutions, and feedback. The Internal Ombudsman will prepare regular reports on the effectiveness of the grievance redressal system and suggest improvements.
- Monitoring Compliance: Ensure the bank adheres to regulatory guidelines related to customer disputes and complaint redressal processes.
Selection Process :
The selection process for the Internal Ombudsman position involves the following steps:
- Application Review: Once the application deadline has passed, the bank will review the applications to ensure candidates meet the eligibility criteria.
- Interview: Shortlisted candidates will be called for an interview. The interview panel will assess the candidates based on their qualifications, experience, and understanding of dispute resolution mechanisms within the banking sector.
- Final Selection: Based on the performance in the interview and the overall profile, the final selection will be made. Candidates who are selected will receive an official offer from Punjab and Sind Bank.
Application Process :
- Candidates interested in applying for the position of Internal Ombudsman must submit their applications through an offline mode. The detailed application process is outlined below:
Download the Application Form: Visit the official website of Punjab and Sind Bank at punjabandsindbank.co.in. You can download the official application form and notification PDF from the website.
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Fill in the Application Form: Carefully fill out the application form with the necessary details, including personal information, educational qualifications, and professional experience.
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Attach Required Documents: Ensure that you have attached all required documents, such as:
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Proof of age (birth certificate, passport, etc.)
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Educational qualifications (certificates and marksheets)
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Professional experience certificates
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Any other documents as specified in the notification
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Send the Application: After completing the form and attaching the necessary documents, send the application to the address specified in the official notification. Make sure the application reaches the bank before the closing date, 20-04-2025.
Application Fee :
Candidates must pay an application fee of Rs. 1180, which includes GST. The fee must be paid according to the instructions provided in the official notification. The fee is non-refundable and should be paid through the prescribed method.
Key Takeaways and Tips for Applicants
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Ensure that your application reaches the bank on time. Late applications will not be considered.
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Double-check all the documents before submission to avoid any delays.
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Stay updated with any notifications or changes through the official Punjab and Sind Bank website.
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Prepare well for the interview by reviewing your knowledge of the banking sector, dispute resolution mechanisms, and your past professional experiences.
Important Dates :
Application Start Date: 04-04-2025
Application End Date: 20-04-2025
Important Links :
Punjab and Sind Bank Internal Ombudsman Recruitment 2025 - FAQ
1. What is the Punjab and Sind Bank Internal Ombudsman Recruitment 2025?
This recruitment is for the position of Internal Ombudsman at Punjab and Sind Bank. It offers a key role in overseeing internal disputes and managing customer complaints effectively within the bank.
2. How many vacancies are available for the Internal Ombudsman position?
There is 1 vacancy for the Internal Ombudsman position.
3. What is the application process for this recruitment?
The application process is offline. Candidates must download the application form from the official website, fill it out, attach required documents, and send it to the specified address before the deadline.
4. What are the important dates for this recruitment?
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Application Start Date: 04-04-2025
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Application End Date: 20-04-2025
5. What are the eligibility criteria for the Internal Ombudsman role?
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Age Limit: Maximum 67 years as of the application deadline.
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Qualification & Experience: Retired or serving officers of a rank equivalent to General Manager from banks, financial regulatory bodies, NBFCs, or credit information companies.
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Note: Candidates should not have been previously employed or currently employed with Punjab and Sind Bank or its affiliates.
6. What documents do I need to attach with the application?
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Proof of age (birth certificate, passport, etc.)
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Educational qualification certificates
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Professional experience certificates
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Any other documents specified in the official notification
7. What is the application fee?
The application fee is Rs. 1180 (including GST), which is non-refundable. Payment methods will be detailed in the official notification.
8. How will the selection process be conducted?
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Application Review: Checking eligibility criteria.
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Interview: Shortlisted candidates will be called for an interview.
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Final Selection: Based on interview performance and overall profile.
9. Where should I send my application?
Applications should be sent to the address mentioned in the official notification available on the Punjab and Sind Bank website.
10. Can I apply if I’m currently working in another bank?
Yes, but you must be a retired or serving officer of a rank equivalent to General Manager from another bank or financial institution. However, you shouldn’t be currently employed with Punjab and Sind Bank or its affiliates.
11. What is the role of the Internal Ombudsman?
The Internal Ombudsman is responsible for:
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Resolving customer complaints fairly and promptly
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Advising on grievance redressal mechanisms
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Monitoring compliance with regulatory guidelines
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Liaising with senior officials and regulatory bodies
12. What should I prepare for the interview?
Candidates should prepare by reviewing:
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Banking sector knowledge
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Dispute resolution mechanisms
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Professional experiences related to customer grievances
13. Is there any age relaxation for reserved category candidates?
Yes, age relaxation is provided as per Punjab and Sind Bank rules for candidates from specific reserved categories.
14. Can I apply after the last date?
No, applications received after the deadline (20-04-2025) will not be considered.
15. Where can I find the official notification and application form?
Visit the official website of Punjab and Sind Bank: punjabandsindbank.co.in for the notification and application form.
